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- #Free norton internet security suite for comcast customers software
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What happens if Comcast receives thousands of requests where people claim they are an FP? Comcast won’t have time to respond much less look into all of them. If you have an FP you may be able to call Comcast and have them examine the traffic to / from your WAN IP but I doubt they will even do that. Comcast will be happiest if that is done without one member of their staff looking at one single packet. At that point hopefully the detection that your machine is infected is correct and you can clean it up. It is mostly automated and an attempt will be made to automate it even further to the point Comcast may not even know you were notified.
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That means it will look strictly at the IP addresses in the header and that is probably all it will have time to do for most packets. The amount of traffic of just one small city now probably vastly exceeds what a major hub like San Francisco had back then.Īll Damballa will do is attempt to verify if packets are going and coming from known CC servers. He had to go through 2-3 ways to reduce the volume of network traffic examined before he could get any place. At one point he is looking at a huge volume of network traffic and that was in the early 1990s. I think you need to check out the book Takedown written about Shimomura tracking down Kevin Mitnick. This entry was posted on Monday 4th of October 2010 02:06 PMĨ0 thoughts on “ Comcast Pushes Bot Alert Program Nationwide”
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“When we see instructions are being sent from that known evil to one of our customer addresses, we know the instructions from that address cannot be good and that there’s something not good happening on your network,” Douglas said.Ĭomcast has started rolling the system out on a market-by-market basis, and expects to have it deployed to most of its 16 million customers by the first quarter of 2011, Douglas said. If Damballa spots a Comcast Internet address that is phoning home to one of these botnet command centers, Comcast’s system flags that customer’s address for a service notice. Comcast users who have trouble with that are steered toward the option of paying for help from Norton Live.Ĭomcast spokesman Charlie Douglas declined to offer statistics on the number of customers who responded to alerts generated during the company’s pilot version of Constant Guard, but said the response has been “very positive.” He said customers who chose to ignore or close the service notice without taking action will be re-notified every few days until the problem is resolved.ĭouglas said the bot intelligence is coming from Damballa, an Atlanta-based security company that monitors botnet activity and identifies botnet control networks. That’s because while wireless routers plug directly into high-speed Internet modems - and allow multiple computers to use the same Internet address and connection - Comcast’s Constant Guard cannot isolate the infection beyond the Internet address assigned to the customer’s modem. The e-mail Comcast sends to bot-infected customers.įor customers who receive a notice but are running a wireless router behind their cable modem, however, figuring out which computer is infected may not be so easy.
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#Free norton internet security suite for comcast customers software
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The system also sends the customer’s browser a so-called “service notice,” a semi-transparent banner that overlays a portion of whatever page is being displayed in the user’s Web browser.Ĭustomers can then either move or close the alert, or click Go to Anti-Virus Center, for recommended next-steps, which for Windows customers includes: The Philadelphia-based cable Internet company is expanding nationwide a pilot program that began in Denver last year, which automatically informs affected customers with an e-mail urging them to visit the company’s security page. Comcast, the nation’s largest residential Internet service provider, announced last week that it is expanding an initiative to contact customers whose PCs appear to be infected with a malicious bot program.